Has my order been shipped?
Once your order ships, you will receive an email confirmation from us which will include a tracking link. If you do order before 14.00 GMT between Monday and Friday, your order will ship the same day unless otherwise specified on an individual product page.
Where is my order coming from?
All Muxu orders are sent from our warehouse in London, UK..
All Muxu orders ship with free delivery wherever you are in the world - nice.
How are international orders sent?
We use Royal Mail AirMail to fulfil all international orders.
Most international orders will require a signature on receipt, so we suggest choosing a delivery address during checkout that you know has a good chance of accepting the delivery, like your work address for example. If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up. Usually this means that it is now held at your local postal delivery office.
Your order may be liable for customs charges, but we are unable to say what these might be as they vary a lot between different countries. We will do our best to ensure that your order is processed smoothly, and take all measures to limit any of these charges with clear labelling.
Do you deliver to work addresses?
Yes, in fact we would recommend choosing a work address as your nominated delivery address to ensure somebody is around to sign for the package. However, you can create up to 5 delivery addresses during checkout, and choose between them each time you order.
Muxu Returns Policy
We include a return's form inside every order. Simply fill it out and send it back to us with your returned item(s) within 14 days from the date of purchase.
We recommend returning your order using a trackable method as both customer and Muxu can track the return if there are any problems. Returns are the responsibility of the customer until received by Muxu.
When you return an item to us please be aware of our requirements:
- Please do not remove tags or labels from an item
- Steer clear of strong perfumes or deodorants that may leave a scent or mark on the item
- Take every care to return the item in packaging that will offer adequate protection
This form also includes details of our returns address but you can also read that below:
Muxu c/o Bike Republic Ltd
281 Mare Street
Can I return my order for any reason?
As long as you return your order in saleable condition, (saleable means the item is unused, with any tags or integral packaging still in place), you can return your order for any reason within 14 days of the purchase date for a full refund, excluding original shipping costs.
I'd like to exchange my item for another size/colour
No worries - please indicate as such on the return's form, add a note about the new size/colour you would like, and send it back to us.
Follow our standard returns procedures, but please write 'Failed Sale' clearly on the exterior of the package, or on the customs form if relevant.
Have you received my return?
When we have received your return, we will email you to confirm receipt, and if applicable, refund or exchange your returned order.
When will my return be processed?
All returns will be dealt with as soon as they arrive back with us. If your return requires a refund to your method of purchase, this will be done straight away, with the funds returning to your account within 7 business days. However, PayPal payments are returned via email as soon as the refund has been processed.
Do you have a catalogue?
At this moment we do not have a catalogue, but please email us to register your interest and we will make sure you are one of the first to receive one.
Do I need to create an account to shop at Muxu?
Not at all, but if you become a regular customer, then it is a nice way of keeping track of delivery addresses and order history. However, you can checkout without creating an account if you wish.
I'm not sure what size I am
Each product page includes a tab marked 'Sizing', which is specific to that product. If you are still unsure of your size after checking the chart, then please email us and we will happily spend some time making sure you get the perfect size!
How do I sign up for the newsletter?
Take a look at the bottom of the site, and you will see a link to sign up for the newsletter. You can unsubscribe from the newsletter at anytime by clicking the link on the footer of any Muxu email.
How do I change the details on my Muxu.cc account?
Simply login to the Muxu site, and navigate to your account area where all of your details can be edited.
What payment methods do you accept?
We accept all major credit cards including AMEX. In addition, you can also pay for your order using PayPal as an option during checkout.
What currencies can I use?
Muxu products are currently only listed in British Pounds. Customers outside of the European Union will be billed on checkout without UK sales tax of 20%. If you choose a European Community delivery address, your order will include UK VAT of 20%.
When will I be charged?
Payment is taken from your method of purchase once the checkout purchase is completed.
If you have a question, simply email us at: email@example.com, and we will reply within a couple of hours.
Press and Media
Whether you require print ready images, press articles, or a chat with Muxu, please contact firstname.lastname@example.org.
Partnership / Commercial Enquires
For all partnership or commercial enquiries, please email: email@example.com.
How we treat your personal details
Whenever you buy from Muxu we will always respect the privacy of your personal details and account information, whilst adhering to European rules that govern data collection and storage. We only store information that you submit when you create an account with us, and we will never divulge this information to a third party. In addition, you will always have the right to access and modify any data about you that is held by us, and request to delete your account should you so wish.
Are Muxu products made using ethical practices?
All Muxu clothing is made in environments where we can be as sure as possible the facilities are adhering to high standards of welfare for the work force, and product quality. However, one of the very best things about being both an independent company is that we can head off to the airport and visit the production facilities anytime we like. That way we know exactly who is making our collection and what their day is like. This means a lot to us.